Shipping & Returns

Shipping & Customs

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12-20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

 

Returns

How do I return an item?

If you are not happy with your purchase and wish to return an item to the following return address with your order number and reason for the return:
PO Box 478
Feltham
TW13 9FP
Please contact us within 30 days from receiving your order before returning. 

All returns must be in original condition with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if my tracking states that my order is being returned?

If your order is being returned due to an incorrect/incomplete delivery address, you have missed the collection deadline or not paid customs for delivery, you are eligible for a refund however, a 15% restocking fee will be applied, due to customer error. 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

For more information of our terms, see Privacy Policy & Terms of Service